Touchstone Research, Inc. (TSR) Online Panel Points & Rewards Program Terms and Conditions

The points program and its benefits are provided to you at the discretion of Touchstone Research, Inc. and Touchstone Research, Inc. has the right to terminate the program, or to change these terms and conditions, the exclusive awards, or conditions of participation, in whole or in part, at any time, with or without notice to you. Such changes include increasing the amount of points required to redeem any exclusive award, or change or removal of any of the awards currently available, at any time, with or without notice to you. If Touchstone Research, Inc. does provide notice of changes, it may do so by email, regular mail or by general posting on the Panel website (for logged in panelists/members). Other examples of the types of changes to the points program that Touchstone Research, Inc. may make are described in the Panel Terms and Conditions. Although every effort has been made to ensure that the information in this document is accurate, Touchstone Research, Inc. is not responsible for typographical errors or omissions.

Points will be deposited in member accounts in as little as a few seconds to as much as 4 weeks after completing the eligible survey or panel activity. Reasonable effort is made to correctly allocate earned points to a panelist's account. However, panelists/members are responsible for ensuring that their points are properly credited. Points will be maintained in member accounts until they are redeemed or forfeited, whichever occurs first.

Points may be redeemed once a panelist/member has accrued the required number of points for redemption provided that the panelist/member's account is in good standing. You may view your household points account balance or exchange points by logging in and accessing the History page or Redeem page, respectively. This pages of the site are restricted to members only, and members must enter their user name and password to view their account information and other points details. You agree to maintain the confidentiality of the username and password issued to you. You agree to immediately notify us of any unauthorized use of your account or any other breach of security known to you.

Only the registered panelist may exchange or redeem points.

Points may be redeemed for a monetary payment provided the minimum points balance requirement (10,000 points = $10.00) at the time of redemption has been met. If there are other redemption options offered at the time of redemption, you may select an option of your preference. Bonus points may sometimes be offered to our more active Panelists in addition to periodic prize drawings among active Panelists. Additionally, points may be offered for referrals of qualified participants into the panel. The value of a selected reward/minimum points requirements cannot exceed that of the number of points currently accrued in the panelist’s/member's points account. Choosing a reward of a lesser value is permitted, and any unused points will remain in the panelist’s account. Points will be immediately subtracted from the panelist’s account upon redemption. Neither redeemed prizes nor unredeemed points are transferable for cash except as designated on the Info page of the Site. Points have no cash value. Accounts with values less than the first eligible redemption level (minimum required points) are not eligible for any redemption award. Points may be spent only on rewards offered through TSR and its agent, if any, at the time of redemption. TSR reserves the right to refuse a refund of points to a panelist/member if merchandise is returned.

Touchstone Research, Inc. may change or remove any of the points earning activities currently recognized, at any time, with or without notice to its panelists/members. The points that panelists/members earn are not considered to be property and, as such, one cannot sell, transfer, or assign their points to any other person, under any circumstances.

TSR is not responsible for any lost, stolen or damaged prizes, gifts or other incentives. TSR is not responsible for lost, late, incomplete, inaccurate, stolen, misdirected, undelivered, garbled or delayed email, surveys or points; or for lost, interrupted or unavailable network, server, Internet Service Provider (ISP), website, or other connections, availability or accessibility or miscommunications or failed computer, satellite, telephone or cable transmissions, lines, or technical failure or jumbled, scrambled, delayed, or misdirected transmissions or computer hardware or software malfunctions, failures or difficulties, or other errors of any kind whether human, mechanical, typographical, electronic or network relating to or in connection with the participation in the Panel, including, without limitation, errors which may occur in the administration of the Panel, the processing of surveys or the awarding of points, or in any Panel-related materials. TSR is also not responsible for any incorrect or inaccurate information, whether caused by website users, tampering, hacking, or by any equipment or programming associated with or utilized in the Panel. TSR reserves the right to void any points which have been incorrectly credited to a Panelist household's account for whatever reason due to technical, computer, human or other error even if such error is not detected until the household attempts to redeem such points. Use of automated entry devices or programs is prohibited. Each Panelist and his/her child(ren) and other participating household members agree that all disputes regarding surveys, points or rewards will be decided by TSR. Points will be voided/forfeited if you cancel your registration. Points may be voided/forfeited for violating the terms of this agreement. Points may be voided/forfeited for any of the reasons stated in the Panel Terms and Conditions sections, in particular: Zero Tolerance of Abuse and Fraud, Membership Cancellation, Suspension & Termination Length of Panel Membership and Existence of Panel and Termination of Participation but not limited to these reasons. The accrual of points does not entitle any TSR panelist/ member to vested rights with respect to any awards or other benefits under the points program. TSR is not liable to you should it exercise its right to terminate the points/rewards program.

Touchstone Research, Inc. reserves the right to verify any information submitted by a Panelist in his/her profile at any time. Such requests for verification may be made by phone, email or U.S. mail. Touchstone Research, Inc. further reserves the right to require that written documentation be submitted for verification of information in profile, if requested. Failure of any Panelist to provide verification if requested may result in such Panelist household being removed from the Panel and the forfeiture of any points in such household’s account balance. You agree to provide only true and accurate information to Touchstone Research, Inc. at all times. If you, or any member of your household provide any information that is untrue, inaccurate, not current or incomplete, or Touchstone Research, Inc. or its agents has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Touchstone Research, Inc. has the right to terminate your account and refuse any and all current or future access to, or use of the points program and all accrued points may be voided/forfeited.

By participating in the TSR Panel points/rewards program, you agree to comply with all applicable rules, laws, and regulations. TSR panelists/members who complete eligible surveys and other panel activities acknowledge that they may only participate in TSR Panel points/rewards program if and to the extent such participation is permitted by law. If you violate any law, rule, or regulation, including these terms and conditions, or if your participation in the TSR Panel points/rewards program could violate any applicable state or federal law, rule, or regulation, TSR may refuse to activate your account, grant points, or may otherwise restrict, modify, or terminate your participation in the TSR Panel points/rewards program.